Shipping policy

**Shipping Policy**

At Frozen Moments, we take pride in ensuring your jewelry arrives safely and beautifully. Here’s everything you need to know about our shipping process:

**Processing Time**  
- All orders are processed within 5-7 business days, excluding weekends and holidays.
- Custom or engraved pieces may take 5-10 business days depending on the complexity of the design. We’ll keep you informed on your order status.

**Shipping Rates & Delivery**  
- Shipping costs are calculated at checkout based on your location.
- Standard shipping typically takes 7-14 business days within [Canada].
- International orders may take 14-21 business days, depending on the destination.

**Tracking Your Order**  
- Once your order is shipped, you will receive an email with tracking details to monitor your shipment’s progress.

**Lost or Damaged Shipments**  
- Frozen Moments is not responsible for any lost or damaged shipments once they leave our facility. Please contact the shipping carrier directly if you encounter issues with your delivery.

**International Shipping**  
- We ship worldwide! Please note that international orders may be subject to customs fees or import taxes, which are the responsibility of the buyer.

If you have any questions or concerns, feel free to contact us. We're here to assist you every step of the way!