Shipping Information
At Frozen Moments, we understand the anticipation of receiving your exquisite pieces. Here's everything you need to know about our shipping process:
Processing Time:
Once you place an order, our team works diligently to process it promptly. Orders typically ship within 7-14 business days, excluding weekends and holidays.
Shipping Options:
We offer both standard and expedited shipping options during the checkout process. Choose the option that best suits your preferences and timeline.
Delivery Times:
Standard Shipping: Expect your order to arrive within 7-21 business days from the shipping date.
Expedited Shipping: Opting for expedited shipping reduces the delivery time to 7-14 business days from the shipping date.
Order Tracking:
Once your order is dispatched, you will receive a shipping confirmation email containing a tracking number. Use this number to track your package through the carrier's website.
International Shipping:
We currently offer international shipping to select countries. Shipping times may vary depending on the destination. Please note that customs duties and taxes may apply and are the responsibility of the recipient.
Order Modifications:
If you need to modify your order or shipping address after placing it, please contact our Customer Service team at
Support@shopfrozenmoments.com
immediately. We'll do our best to accommodate your request.
Shipping Fees:
FREE SHIPPING for Canada and the U.S. International orders may or may not apply to free shipping depending on your location.
Delayed Shipments:
In rare instances where there may be delays due to unforeseen circumstances, we appreciate your patience. For any concerns regarding delayed shipments, contact our Customer Service for assistance.
Email: Support@shopfrozenmoments.com
Lost or Stolen Packages:
If you suspect your package is lost or stolen, please reach out to our Customer Service team immediately. We'll work with the carrier to resolve the issue promptly.
Contact Information:
For any shipping-related inquiries or assistance, please contact our Customer Service team at
Support@shopfrozenmoments.com
Thank you for choosing Frozen Moments. We strive to make your shipping experience as seamless as possible, ensuring your precious moments reach you with the care they deserve.