Frequently Asked Questions

**Frequently Asked Questions (FAQ) - Frozen Moments**

**Ordering Process:**

1. How do I place an order on Frozen Moments?
- Visit our website and browse our collections. Once you find the perfect piece, click "Add to Cart," and follow the checkout process.

2. **Can I modify or cancel my order after it's placed?**
- We process orders quickly to ensure satisfaction, so canceling may not be applicable. 

**Shipping & Delivery:**

3. **What are the shipping options available?**
- We offer standard and expedited shipping. Details can be found in the shipping page or additional information at checkout. 

4. **How can I track my order?**
- Once your order is shipped, you'll receive a tracking number via email. Use this to track your order on the carrier's website.


**Returns & Exchanges:**

5. **What is your return policy?**
- Refunds will be provided up to 14 days from the date you receive your product. 
(Conditions apply) please visit our return page for additional information. 

6. **Can I exchange my purchase for another item?**
- No exchanges.

**Product Care:**

7. **How do I care for my moissanite gem?**
- Refer to our comprehensive Moissanite Gem Care Guide on the website for detailed instructions on cleaning, storage, and maintenance.

**Sizing & Customization:**

8. **What if I ordered the wrong ring size?**
- Please refer to our sizing page for reference before ordering, sizes cannot be exchanged. 

9. **Do you offer customization services for jewelry?**
-We do have engraving available!  Personalized jewelry designs will be an available option soon, we are working on it…

**Payment & Security:**

10. **What payment methods do you accept?**
- We accept major credit cards, debit cards, PayPal, and other secure payment options.

11. **Is my personal information secure when ordering online?**
- Yes, we prioritize your security. Our website uses secure SSL encryption to protect your information.

**Contact & Assistance:**

12. **How can I contact Customer Service for additional assistance?**
- Reach out to our Customer Service team at

EMAIL:Support@shopfrozenmoments.com

OR

Instagram:FrozenMoments.jewelry 

**General Inquiries:**

13. **How can I stay updated on promotions and new collections?**
- Follow us on Instagram (@frozenmoments.jewelry) and subscribe to our newsletter for exclusive updates.

Feel free to contact our Customer Service for any additional questions or specific inquiries not covered in our FAQ. We are here to assist you on your Frozen Moments journey!